Mar 2020 - Present
Aman Tokyo · Tokyo
Managing all operations for a 84-room ultra-luxury urban resort. Achieved highest guest satisfaction scores in the Aman portfolio.
Jun 2016 - Feb 2020
The Peninsula Hong Kong · Hong Kong
Oversaw daily operations and guest services for a 300-room landmark property. Led a digital transformation initiative for contactless check-in.
American Hotel & Lodging Educational Institute
Cornell University
“Marco embodies the Aman ethos of quiet luxury. His operational precision and emotional intelligence set a new standard for our urban properties.”
Vladislav Doronin
CEO, Aman Resorts