Professional Record
Mar 2020 - Present
Hotel Manager
Aman Tokyo · Tokyo
Managing all operations for a 84-room ultra-luxury urban resort. Achieved highest guest satisfaction scores in the Aman portfolio.
Luxury HotelUltra-luxuryUrban Resort
Jun 2016 - Feb 2020
Assistant Hotel Manager
The Peninsula Hong Kong · Hong Kong
Oversaw daily operations and guest services for a 300-room landmark property. Led a digital transformation initiative for contactless check-in.
Luxury HotelOperationsDigital Innovation
Credentials & Honors
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Certified Hotel Administrator (CHA)
American Hotel & Lodging Educational Institute
verifiedVerified
Issued May 2018
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Revenue Management Certification
Cornell University
verifiedVerified
Issued Sep 2017
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“Marco embodies the Aman ethos of quiet luxury. His operational precision and emotional intelligence set a new standard for our urban properties.”
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Vladislav Doronin
CEO, Aman Resorts